Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the antwoord.io platform, including our website, APIs, mobile apps, and related services (collectively, the “Service”), operated by antwoord.io (“antwoord,” “we,” “us,” or “our”).

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Account Registration and Security

• You must be at least 18 years old and capable of forming a binding contract to create an account.
• You must provide accurate, complete, and current information when registering and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must notify us immediately at support@antwoord.io of any unauthorized use of your account.
• You may not share your account, create accounts on behalf of others without authorization, or use automated means to create accounts.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to send unsolicited commercial messages (spam) in violation of the CAN-SPAM Act, TCPA, or other applicable law.
• Contact individuals who have opted out or are on Do Not Call lists.
• Use the Service in connection with illegal, fraudulent, deceptive, or misleading activities.
• Violate any applicable local, state, national, or international law or regulation.
• Upload or transmit viruses, malicious code, or any other harmful content.
• Attempt to gain unauthorized access to any part of the Service, its systems, or networks.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Scrape, data mine, or systematically extract data from the Service without our express written permission.
• Resell, sublicense, or distribute the Service without our written consent.
• Use the Service to compete with antwoord.io or to build a substantially similar product.

4. Subscription Plans and Payment Terms

4.1 Plans and Billing

The Service is offered on a subscription basis. Subscription fees are charged in advance on a monthly or annual basis depending on your selected plan. All fees are in U.S. dollars unless otherwise stated.

4.2 Free Trial

We may offer a free trial period. After the trial, you will be charged for the selected plan unless you cancel before the trial period ends. We reserve the right to modify or discontinue free trials at any time.

4.3 Payment Processing

Payments are processed by Stripe, a third-party payment processor. By providing payment information, you authorize us to charge your payment method for applicable fees. You represent that you have the legal right to use the payment method provided.

4.4 Late Payments and Suspension

If your payment fails, we will attempt to notify you and may retry the charge. Accounts with overdue balances may be suspended or downgraded. We reserve the right to charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.

4.5 Price Changes

We may change subscription pricing with at least 30 days' notice. Price changes take effect at your next billing renewal. If you do not agree to the new pricing, you may cancel before the renewal date.

4.6 Taxes

Stated fees do not include applicable taxes. You are responsible for all taxes, duties, and levies imposed by any governmental authority related to your use of the Service.

5. Cancellation and Refunds

• You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of your current paid period.
• We do not provide refunds for partial subscription periods unless required by applicable law.
• Upon cancellation, your account will remain active until the end of the paid period, after which access to the Service will be terminated.
• We may cancel your subscription immediately if you violate these Terms, in which case no refund will be issued.

6. Intellectual Property

The Service, including its software, design, text, graphics, logos, and other content, is owned by antwoord.io and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes in accordance with these Terms.

You retain ownership of any data you upload to the Service (“Customer Data”). By using the Service, you grant us a limited license to access, process, and use your Customer Data solely to provide and improve the Service. We do not use your Customer Data to train AI models without your explicit consent.

7. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

AI-generated content produced by the Service is generated automatically and may contain errors, inaccuracies, or content that is inappropriate for certain situations. You are solely responsible for reviewing AI-generated messages before they are sent and for the outcomes of using the Service.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANTWOORD.IO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO ANTWOORD.IO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) $100.

9. Indemnification

You agree to defend, indemnify, and hold harmless antwoord.io and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Customer Data.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

You agree to resolve disputes with antwoord.io on an individual basis and waive your right to participate in any class action or representative proceeding.

11. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or a prominent notice in the Service. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with reasonable notice (except in cases of violation of these Terms, which may result in immediate termination). Upon termination, all rights granted to you under these Terms immediately cease. Sections 6–10 of these Terms survive termination.

13. Contact

For questions about these Terms, contact us at: