1. Introduction
antwoord.io (“antwoord,” “we,” “us,” or “our”) operates the antwoord.io platform, including our website, mobile applications, and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using antwoord.io, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.
For questions about this policy, contact us at support@antwoord.io.
2. Information We Collect
2.1 Information You Provide Directly
- Account information: name, email address, phone number, company name, and password when you create an account.
- Billing information: payment card details (processed securely by Stripe — we never store raw card data), billing address, and tax identifiers.
- Business data: lead contact information, conversation history, follow-up sequences, and campaign settings you upload or generate through the Service.
- Communications: messages you send to our support team and any feedback, survey responses, or other content you provide.
2.2 Information Collected Automatically
- Log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
- Device information: device identifiers, screen resolution, and language settings.
- Usage data: features used, clicks, session duration, and workflow interactions within the Service.
- Cookies and similar technologies: see Section 6 for details.
2.3 Information from Third Parties
We may receive information about you from third-party sources you authorize, such as CRM platforms, lead generation services, or social media ad platforms you integrate with antwoord.io.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Process transactions and send related billing and account notifications.
- Power AI-driven features including automated conversations, lead scoring, and follow-up sequences.
- Respond to your support requests and communicate with you about updates, security notices, and policy changes.
- Monitor and analyze usage patterns to improve the Service and develop new features.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Comply with legal obligations.
- Send marketing communications about antwoord.io products (you may opt out at any time).
4. Data Storage and Security
Your data is stored on servers managed by Supabase, our database infrastructure provider, located in the United States. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption in transit (TLS 1.2+) and at rest (AES-256).
- Role-based access controls limiting who can access your data.
- Regular security audits and penetration testing.
- Automatic backups with point-in-time recovery.
No method of transmission over the Internet or electronic storage is 100% secure. While we use commercially reasonable safeguards, we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Supabase (database infrastructure), Stripe (payment processing), Twilio (SMS delivery), SendGrid (email delivery), and Vercel (hosting). These providers are bound by contractual obligations to protect your data and use it only to perform services on our behalf.
- Business transfers: If antwoord.io is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and a prominent notice on our website before your data is transferred.
- Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of antwoord.io, our users, or the public.
6. Cookies
We use cookies and similar tracking technologies to operate and improve the Service. See our Cookie Policy for full details on what cookies we use, why, and how to control them.
7. Your Rights
7.1 GDPR Rights (EEA/UK Residents)
If you are located in the European Economic Area or United Kingdom, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your personal data (“right to be forgotten”) in certain circumstances.
- Restrict processing of your data in certain circumstances.
- Data portability — receive your data in a structured, machine-readable format.
- Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent at any time where processing is based on your consent.
7.2 CCPA Rights (California Residents)
California residents have additional rights under the CCPA, including:
- The right to know what personal information we collect, use, and disclose.
- The right to delete personal information we have collected about you (subject to exceptions).
- The right to opt out of the “sale” of personal information. antwoord.io does not sell personal information. To submit a Do Not Sell request, visit our Do Not Sell My Personal Information page.
- The right to non-discrimination for exercising your CCPA rights.
To exercise any of these rights, email support@antwoord.io with your request. We will respond within 30 days (GDPR) or 45 days (CCPA).
8. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide you with the Service. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it by law or for legitimate business purposes (e.g., billing records for tax compliance are retained for 7 years).
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete such information.
10. International Transfers
antwoord.io is operated in the United States. If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer. We rely on Standard Contractual Clauses approved by the European Commission for transfers from the EEA to the United States.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you via email and by posting a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: